Terms — Reservation Policies and Procedures
1. Making a booking
Bookings are normally handled by Ski Wildfire Limited. Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your holiday by issuing a booking confirmation/invoice. This will be sent to you by post. The confirmation letter will include any special arrangements we have agreed to and forms part of your Holiday Contract. Please check the confirmation letter and Invoice carefully as soon as you receive it and raise any queries immediately. We require details of your flight arrival/departure times; method of transport from the airport; special dietary requirements
2. Contract
A binding contract between us comes into existence when we dispatch our confirmation letter and invoice to you. English law governs this contract and all matters arising out of it. In the unlikely event of any dispute between us, we both agree that the courts of England and Wales will deal with this.
3. Payment
Non refundable Deposit £150 per person
Balance no later than 8 weeks before departure
For bookings made less than 8 weeks prior to arrival, full payment is required at the time of booking
If we have not been paid the balance by the due date, we keep all deposits paid and reserve the right to cancel the holiday and levy cancellation charges
4. Cancellation
If we receive in writing notice, of cancellation, after the booking has been confirmed, the following charges will be payable:-
0 - 28 days before departure 100%
28 - 56 days before departure 75%
5. Surcharges
Single occupancy (not available Christmas, New Year, Half Term and Easter)
60% surcharge
6. Insurance
It is a condition of booking that all clients have insurance which includes special cover for skiing and medical expenses. The Group Leader accepts full responsibility for all costs and liabilities which would normally be covered by the insurance and enclose details of the relevant policy(ies)
7. Changes to Booking
Should you wish to make any changes to a booking once it has been confirmed, you must advise us in writing. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can accommodate the change, an administration charge of £25 per change will apply plus any charges imposed by suppliers. In the case of a change of outward or return date of holiday this will be treated as cancellation and rebooking –cancellation charges will apply as set out in clause 7
8. Force Majeure.
We regret we cannot accept liability or pay any compensation where the per formance or prompt performance of our contrac tual obligations is prevented or affected by ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we, or the sup plier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nu clear disaster, adverse weather conditions, fire and all similar events outside our control.
9. Special requests
If you have a special re quest for your clients, please clearly note it when making your booking or if after booking, make it in writing. Wherever possible we will try to meet any special requests, but they will only be binding if we have confirmed in writing that it can be complied with. Therefore, unless we have agreed in writing to provide such a service or facility, failure to meet any special request will not be a breach of contract on our part. If we undertake to pass on requests to suppliers or other service providers (for instance ski schools or airlines) we cannot guarantee such requests will be met even if we have confirmed that they have been passed on. If your clients have any medical problem or disability which may affect their holiday, we must be advised in writing at the time of booking giving full details. If we reasonably feel unable to properly accommodate their particular needs, we must reserve the right to decline your booking, or cancel it when we find out the full details if you fail to provide these at the time of booking.
8. Arrival, Departure and Delay.
Our check-in times are between 16.00 and 19.00 and Departure time is 10.00. Where clients have a late afternoon departure, and wish to leave luggage at the Chalet or Lodge, there will be a surcharge of £ 10 per person. This must be added to the initial booking. Latest time for check out is 15.30. Morning arrivals are strictly subject to prior arrangement and we reserve the right to make an additional charge
We appreciate that options on flights, may mean that guests will arrive at the Chalet later than 19.00. Therefore please note dining arrangements for arrival night:
· arrival at the Lodge after 20.00 but before 22.30, Soup and a sandwich will be served
· arrival at the Lodge after 22.30 dinner is forfeited that night. Hot drinks only are provided
We regret we are not in a position to assist clients in the event of delay at their outward or homeward point of departure. Any airline concerned, may, however, provide refreshments etc.
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10. Behaviour.
Clients staying at our Chalets accept responsibility for any damage or loss caused by any member of their party. Full payment for any such damage or loss must be made at the time either to the third party concerned or ourselves. If they fail to do so, they must indemnify us against any claims (including legal costs) subsequently made against us as a result of their actions.
We expect all clients to have consideration for other people. Our chalets and lodges are strictly non-smoking and slippers are required inside the properties. If in our reasonable opinion or in the reasonable opinion of any other person in authority any member of their party behaves in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party (including other clients and staff) or damage to property, we reserve the right to terminate the holiday of the person(s) concerned without notice. In this situation, our responsibilities towards that person (including any return transport arrangements) will immediately cease we will not be responsible for meeting any costs or expenses they may incur as a result. We will not make any refunds or pay any compensation to the individual involved or to members of his/her party, or associates wishing to curtail their holiday as a result.